Template — not legal advice. NorthStar HVAC is a fictional
demonstration company. Replace every [placeholder] with the
business's real details and have the final text reviewed by the business's attorney
before real customers rely on it.
Terms of Service
Template last updated: July 2026 · Effective date: [date]
Using this website and chat assistant
This website and its chat assistant are provided by
[Business legal name]. By using the chat you agree to these terms.
The assistant answers, people decide
The assistant answers from our approved business information. It can make mistakes;
anything that matters is confirmed by our staff before work is scheduled or billed.
Estimates are preliminary ranges, not binding offers. Final pricing and
equipment sizing always require an on-site assessment (including a Manual J load
calculation for system sizing) by a licensed technician.
Submitting a service request or booking a time slot is a request, not a confirmed
work order, until we confirm it with you.
Emergencies
The chat is not an emergency dispatch service. If you smell gas, see smoke or fire, or
suspect carbon monoxide, leave the building and call 911 first, then call us at
[business phone].
Acceptable use
Don't use the chat to send unlawful, abusive, or deceptive content, or to probe or
disrupt the service. We may limit or block access to protect the service.
Service terms for actual work
HVAC work we perform is governed by the written estimate/invoice you approve, including
warranty terms: [summary of labor/parts warranty]. License:
[license number].
Liability
[Attorney-reviewed limitation-of-liability clause appropriate to the
business's jurisdiction.]